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Privacy Policy


We are Carbon Collective.

Our web address is:

This privacy policy explains in detail the types of personal data we may collect about you when you visit our website or place an order with us. It also explains how we’ll store and handle that data, and most of all, keep it safe.

All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential. Your personal information will not be shared, circulated, nor modified in any way without your previous consent.

When do we collect your data?

  • When you visit our website  – this is gathered by the use of cookies in your web browser.
  • When you make an online purchase and check out as a guest (in which case we just collect transaction-based data).
  • When you create an account with us.

What data do we collect?

If you place an order with us, we request certain personal information. You must provide your contact information. Such as:

  • Name
  • Phone Number
  • Email and Delivery Address
  • Financial information (to process orders)
  • Order History
  • We use third-party web beacons (Google Analytics)

Why do we collect this data?

  • We use this information for billing purposes and to process any orders that you make by using our website. If we do not collect your personal data during the checkout, we won’t be able to process your order and comply with our legal obligations.
  • If there is trouble processing an order, we will use your contact information to ensure your order is delivered to the correct address and as fast as possible. Your telephone number is required for shipping purposes, tracking updates.
  • Information collected via the website from cookies and from Google is used to help analyse where visitors go and what they do while visiting our website. This helps us make the website easier to navigate.

What data do we share with trusted third party companies?

  • Your telephone number and email address will be entrusted with our couriers, DHL and DPD, to ensure you are kept up to date with tracking information and in case they need to contact you regarding the delivery.
  • If you have registered on the mailing list your email address will be added to the contact list on Mailchimp to keep you updated with news, changes or new products.
  • Your email address might also be added to the mailing list as a result of signing up to this Website or after making a purchase. (You can opt-out of these emails at any time).

How long we retain your data

If you order from us, we’ll keep your data for six years in order to comply with legal obligations. You can request that some of this is removed sooner.

After six years we will remove your data unless you have consented to our marketing.


We reserve the right to modify this privacy policy at any time, however, your information will always stay confidential. If we make significant changes to this policy, we will notify you here and by a notice on the website in general.

Use of Cookies

Cookies are pieces of information which a website transfers to your computers hard disk for record-keeping purposes. Cookies can make a web site more useful by personalizing information for visitors and by storing information about your preferences on our site. The use of cookies is an industry standard, and many major websites use them to provide useful features for their customers. It is our policy to use cookies only for the following purposes:

  • To identify you
  • To customize our site for you
  • To help improve navigation

Most browsers are initially set up to accept cookies. If you prefer, you can set your browser to reject cookies. However, you will not be able to take full advantage of our web site if you do so.

We use tracking technology to better understand site traffic patterns and use. However, none of the information collected via tracking technology is personally identifiable information.


Carbon Collective strives, to the fullest extent possible, to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, sold out goods and other unintentional errors on our site. We reserve the right not to be liable for these errors or changes and neither Carbon Collective, nor any employee or representative of Carbon Collective will be liable for damages arising from the use of this website or the products sold here.

Applicable Law

Any dispute arising between a customer and Carbon Collective will be settled in accordance with British Legislation.